Marketplace role: Lets Drive Odisha is a technology marketplace connecting customers with independent Rental Companies. The selected Rental Company supplies the vehicle or taxi service and remains responsible for vehicle legality, roadworthiness, insurance, permits, driver employment and fulfilment.
Terms that apply to every booking
Customers must accept these platform terms and the selected Rental Company’s individual pricing, cancellation, refund, fuel, deposit, damage and late-return policies before payment.
Self Drive bookings
The customer must hold a valid driving licence, complete required verification and allow only approved drivers to operate the car. Fuel, kilometre limits, security deposit, extra-kilometre charges, route restrictions, late return and damage responsibility are controlled by the accepted Rental Company policy.
Taxi bookings
The Rental Company provides the vehicle and professional driver. The confirmed fare states whether tolls, parking, state permits, waiting, night charges and driver allowance are included. Customers must not ask a driver to exceed legal driving limits or use an unsafe route.
Condition evidence and fair damage review
At pickup and return, both customer and Rental Company may record a complete walk-around video, odometer, fuel level, interior and close-up photographs of existing marks. Evidence is integrity-hashed and protected from public access. It is automatically deleted 24 hours after the booking is marked completed unless retention is required for an active dispute or legal obligation. Damage charges must be supported by timestamped evidence and a reasonable repair assessment; the platform does not permit unsupported deductions.
Payment, cancellation and no-show
Payment is collected against the booking and recorded in the platform ledger. Refund eligibility follows the accepted Rental Company policy and platform safeguards. A confirmed no-show may be non-refundable when disclosed before payment. Gateway processing times may apply.
Safety, disputes and support
Report accidents, breakdowns, unsafe driving, billing disputes or suspected unfair damage claims immediately. The platform may preserve evidence beyond 24 hours only when a dispute is formally opened before scheduled deletion.