Booking requests
Online payment creates a reservation request. If the selected car is unavailable and no acceptable alternative is agreed, the paid amount will be refunded.
Customer cancellations
More than 48 hours before pickup: eligible for refund after payment-gateway charges. Between 24 and 48 hours: up to 50% of the booking payment may be retained. Less than 24 hours or no-show: the booking payment may be non-refundable.
Processing time
Approved refunds are initiated to the original payment method. Banks and payment providers may take 5–10 working days to reflect the amount.
Exceptions
Vehicle failure attributable to Lets Drive Odisha, duplicate payments and verified technical payment errors will be reviewed promptly. Contact +91 89173 52053 with the booking reference.